Privacy Policy

Information We Collect

Depending on how you use Papers Plus Prep, we may collect:

• Your name and email address.
• Account registration and login information.
• Order and purchase information.
• Billing information associated with a transaction.
• Communications you send to us, including enquiries, feedback and support requests.
• Technical information such as IP address, browser type, device information and website usage information.
• Cookie and analytics information where applicable and where required consent has been provided.
• Marketing preferences where you choose to receive communications from us.

Payment transactions are processed securely by our payment provider, Stripe. We do not store your full payment card details on our systems.

How We Use Your Information

We may use your personal information to:

• Create and manage your account.
• Process and fulfil orders.
• Provide access to purchased digital products.
• Process payments and refunds.
• Respond to customer-service enquiries.
• Prevent fraud, abuse and security incidents.
• Maintain and improve the website and our services.
• Keep records required for accounting, tax and legal purposes.
• Send service-related communications about your account or purchases.
• Send marketing communications where permitted and where you have not opted out.

Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the purpose, we may rely on:

• Contract where processing is necessary to create an account, complete a purchase, provide a digital product or provide customer support connected with your purchase.
• Legal obligation where we need to keep records or process information to comply with tax, accounting or other legal requirements.
• Legitimate interests where necessary to operate, secure, protect and improve our business and website, provided those interests are not overridden by your rights and interests.
• Consent where required, including certain non-essential cookies, analytics or marketing activities.

Where we rely on consent, you can withdraw your consent at any time.

Sharing Your Information

We may share personal information with organisations that help us operate Papers Plus Prep, where this is necessary.

These may include:

• Payment providers such as Stripe.
• Website hosting and cloud infrastructure providers.
• Email and customer communication providers.
• IT, security and technical service providers.
• Analytics providers where applicable.
• Professional advisers such as accountants or legal advisers.
• Government authorities, regulators or law enforcement where disclosure is required by law.

We do not sell your personal information.

International Data Transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

Cookies

We use cookies and similar technologies for functions such as website security, account sessions, checkout functionality and, where enabled, analytics.

Where consent is required for non-essential cookies, those cookies will only be used after you have made an appropriate choice.

Further information is available in our Cookie Policy.

Data Security

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, alteration or disclosure.

No online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, fraud-prevention and regulatory requirements.

Retention periods may differ depending on the type of information and why it is held.

Where information is no longer required, we will delete it, anonymise it or securely dispose of it where appropriate.

Your Data Protection Rights

Depending on the circumstances and the lawful basis we rely on, you may have rights including:

• The right to ask for a copy of personal information we hold about you.
• The right to ask us to correct inaccurate or incomplete information.
• The right to ask us to delete personal information in certain circumstances.
• The right to ask us to restrict how we use personal information in certain circumstances.
• The right to object to certain uses of personal information.
• The right to receive certain information in a portable format where applicable.
• The right to withdraw consent where we rely on consent.
• The right to object to direct marketing at any time.

To exercise a data protection right, contact admin@papersplusprep.co.uk.

We may need to verify your identity before completing a request.

Marketing Communications

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting admin@papersplusprep.co.uk.

Service messages concerning an order, account, security issue or other necessary operational matter are not marketing communications.

Children's Privacy

Papers Plus Prep provides educational resources that may be used by children, but purchases and customer accounts are intended to be managed by parents, guardians or other responsible adults.

We do not knowingly ask children under the age of 13 to create customer accounts or provide personal information without appropriate parental authorisation.

If you believe that a child has provided personal information to us inappropriately, please contact admin@papersplusprep.co.uk.

Complaints

If you are concerned about how we use your personal information, please contact us first so that we can investigate your concern.

You also have the right to make a complaint to the Information Commissioner's Office, the UK's data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.

The date at the top of this page shows when the policy was last updated.

Contact Us

For privacy questions or requests, contact:

Papers Plus Prep

admin@papersplusprep.co.uk