Refund and Cancellation Policy
Last updated: September 2026
This Refund and Cancellation Policy applies to digital products purchased from Papers Plus Prep.
1. Digital Products
Papers Plus Prep primarily sells digital educational products, including practice papers, answer sheets, worked solutions and other educational resources.
Digital products are supplied electronically. No physical goods will be sent unless a product is specifically described as a physical product.
2. Change of Mind and Cancellation
Our paid resources are digital products and are normally supplied immediately after successful payment.
Because digital products are generally made available immediately, refunds for change of mind may be limited once access has been provided or supply has begun.
Any cancellation rights that apply to your purchase will be handled in accordance with UK consumer law.
Nothing in this policy limits any statutory rights you may have.
3. Faulty or Misdescribed Digital Content
Your statutory rights are not affected by this policy.
If digital content is faulty, corrupted, incomplete, materially different from its description or otherwise does not meet requirements imposed by applicable consumer law, please contact us.
We will investigate the problem and may provide:
- A corrected or replacement file.
- Restored access to the product.
- Another appropriate remedy.
- A refund where required by law or where the problem cannot reasonably be resolved.
4. Download and Technical Problems
If you have paid for a product but cannot download or access it because of a technical problem, please contact admin@papersplusprep.co.uk.
Please provide your order details and a brief description of the problem.
We will normally try to restore access or provide another copy of the purchased file before issuing a refund.
If the problem is caused by our service and cannot reasonably be resolved, we will provide an appropriate refund.
5. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
Where we can verify that an accidental duplicate purchase has been made, we may refund the duplicate transaction.
6. Requesting a Refund
To request a refund or report a problem with a purchase, contact admin@papersplusprep.co.uk.
Please provide:
- Your name.
- Your order number or the email address used for the purchase.
- The product concerned.
- A brief explanation of the problem or reason for your request.
Approved refunds will normally be returned to the original payment method.
The time taken for the refund to appear in your account may depend on your payment provider or bank.
7. Statutory Rights
Nothing in this policy excludes or restricts any statutory rights you have under UK consumer law.
8. Contact Us
For questions about refunds, cancellations or digital downloads, please contact:
Papers Plus Prep